Privacy Policy

Last updated: 13 August 2026

1. Introduction

NCube8 Ltd, trading as NCube8 and N³8, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

visit our website at www.n38.co.uk or www.ncube8.co.uk;
contact us or request information;
request a quotation or discuss a potential engagement;
book or purchase consultancy, research, education or training services;
create or use a website account;
participate in an online programme, course or event; or
otherwise interact with NCube8 Ltd.

This policy applies to prospective and existing clients, learners, delegates, professional contacts, suppliers, collaborators and website visitors.

2. Who we are

NCube8 Ltd is the controller responsible for the personal information covered by this Privacy Policy.

Registered company name: NCUBE8 LTD
Company number: 12428134
Registered office: 20-22 Wenlock Road, London, England, N1 7GU
Privacy enquiries: info@n38.co.uk

3. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identity and contact information

This may include your name, professional title, employer or institution, postal address, email address and telephone number.

Enquiry and project information

This may include information contained in enquiries, requests for quotations, project briefs, meeting notes, correspondence, technical requirements and other information you provide when discussing or commissioning our services.

Account and booking information

If website account, membership, booking or online programme facilities are enabled, we may collect your username, account details, booking history, course registrations and preferences.

Transaction information

This may include details of services purchased, invoices, payment status and limited transaction information. Payment card details are normally processed directly by the payment service provider displayed at checkout and are not retained by NCube8 Ltd.

Education and training information

Where relevant, we may collect course attendance, participation records, submitted work, assessment information, feedback and information required to provide reasonable adjustments.

Please avoid submitting special category information, such as health or disability information, unless it is necessary. Where such information is required, we will explain how it will be used and identify an appropriate legal basis and special category condition.

Technical and usage information

When you use our website, we and our website service providers may collect:

Internet Protocol address;
browser type and version;
device type and operating system;
time zone and approximate location;
referring website;
pages visited and actions taken;
cookie identifiers; and
security, diagnostic and performance information.

Communications and marketing information

This may include your communication preferences, correspondence with us, responses to surveys and records of whether you have agreed or objected to receiving marketing communications.

4. How we obtain personal information

We obtain personal information:

directly from you when you contact us, complete a form, make a booking, create an account or purchase a service;
automatically through cookies and similar technologies when you use our website;
from an organisation engaging us on your behalf, such as your employer or educational institution;
from professional contacts, collaborators and referral partners; and
from publicly accessible professional or organisational sources where appropriate for legitimate business-to-business activities.

Where we obtain personal information from another source, we will provide appropriate privacy information where required by law.

5. How and why we use personal information

We use personal information only where we have a lawful basis for doing so.

Responding to enquiries and preparing quotations

We use identity, contact, enquiry and project information to respond to questions, discuss requirements and prepare quotations.

Our lawful basis is taking steps at your request before entering into a contract or our legitimate interest in responding to business enquiries.

Delivering our services

We use identity, contact, project, booking and education information to provide consultancy, research, education and training services.

Our lawful basis is the performance of a contract.

Managing accounts, bookings and online programmes

We use identity, contact, account and booking information to create and administer accounts, manage bookings and provide access to online programmes.

Our lawful basis is the performance of a contract.

Processing payments and maintaining financial records

We use identity, contact and transaction information to process payments, issue invoices and maintain accounting records.

Our lawful basis is the performance of a contract and compliance with our legal obligations.

Managing professional relationships

We use identity, contact and project information to manage relationships with clients, suppliers, consultants, collaborators and other professional contacts.

Our lawful basis is the performance of a contract or our legitimate interest in administering professional relationships.

Operating and securing our website

We use technical and usage information to operate, maintain, troubleshoot and protect our website and associated systems.

Our lawful basis is our legitimate interest in providing a reliable and secure website.

Measuring website use and performance

We use technical and usage information to understand how visitors use our website and to improve its performance and content.

Where this involves non-essential cookies or similar technologies, our lawful basis is consent.

Providing news and service information

We may use identity, contact and marketing information to provide relevant information about our services, courses, programmes and events.

Our lawful basis is consent or, where permitted by applicable direct-marketing law, our legitimate interest in communicating with relevant professional and organisational contacts.

Protecting our legal rights

We may use information relevant to a dispute or legal matter to establish, exercise or defend legal claims.

Our lawful basis is our legitimate interest in protecting our legal rights and, where applicable, compliance with a legal obligation.

Preventing fraud and security incidents

We use relevant identity, transaction and technical information to detect, investigate and prevent fraud, misuse and security incidents.

Our lawful basis is our legitimate interest in protecting our business, clients, website and information systems.

Meeting legal and regulatory requirements

We may use personal information where reasonably necessary to comply with applicable statutory, regulatory, accounting or reporting requirements.

Our lawful basis is compliance with a legal obligation.

Where we rely on legitimate interests, we consider whether the processing is necessary and balance our interests against your rights, interests and reasonable expectations.

We will not use your personal information for an incompatible purpose without informing you and identifying an appropriate lawful basis.

6. Marketing communications

We may send information about NCube8 services, courses, programmes or events where:

you have expressly agreed to receive such communications;
the law permits us to contact you in connection with similar services; or
the communication is directed to a corporate subscriber and is otherwise lawful.

You may unsubscribe at any time by using the unsubscribe facility in the communication or contacting us at info@n38.co.uk

Withdrawing from marketing will not prevent us from sending administrative or service-related communications concerning an existing booking, contract or account.

7. Cookies and similar technologies

Our website is hosted using Wix. Wix and any authorised applications connected to the website may use cookies and similar technologies to:

provide essential website functionality;
maintain security;
remember user preferences;
support accounts, bookings and payments; and
measure website traffic and performance.

Non-essential cookies will be used only where permitted by applicable law and according to the choices made through the website’s cookie consent controls.

You may review or change your preferences through the cookie settings control displayed on the website. You can also restrict cookies through your browser settings, although doing so may affect website functionality.

8. Sharing personal information

We may share personal information with:

Wix and associated website hosting, account, booking and analytics service providers;
the payment provider identified during checkout;
information technology, communications and cloud-storage providers;
professional advisers, including accountants, auditors, insurers and legal advisers;
suitably qualified consultants, instructors, subcontractors and collaborators where necessary to deliver an agreed service;
your employer, educational institution or contracting organisation where it has commissioned the service and the disclosure is appropriate;
public authorities, regulators, law-enforcement bodies or courts where disclosure is required or permitted by law; and
a purchaser, investor or professional adviser involved in a proposed sale, restructuring or transfer of the business.

Service providers acting on our behalf may process personal information only for authorised purposes and are required to protect it appropriately.

We do not sell personal information.

9. International transfers

Some service providers, including Wix and its associated companies, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism is used. Depending on the destination and recipient, this may include:

United Kingdom adequacy regulations;
the UK International Data Transfer Agreement;
the UK Addendum to approved standard contractual clauses; or
another transfer mechanism permitted by applicable data-protection law.

Further information about applicable safeguards may be requested using the contact details in section 2.

10. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, legal, accounting and reporting requirements.

Our normal retention periods are:

general enquiries and unsuccessful quotations: up to 24 months after the last substantive contact;
client, project and service records: normally seven years after completion or termination;
invoices, payments and accounting records: normally six years after the end of the relevant financial period, or longer where required by law;
account and booking information: for the duration of the account or service relationship and normally up to 24 months afterwards;
marketing records: until consent is withdrawn or an objection is received;
suppression records: for as long as reasonably necessary to ensure that an opt-out is respected;
routine security and technical logs: normally up to 12 months, unless required for investigating an incident; and
legal dispute records: until the matter and any relevant limitation period have concluded.

We may retain information for longer where necessary to investigate a complaint, resolve a dispute, comply with law or establish, exercise or defend legal claims. Information that is no longer required will be deleted, anonymised or securely destroyed.

11. Information security

We use proportionate organisational and technical measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal information is restricted to individuals and service providers who require it for legitimate business purposes. No internet-based service is completely secure, however, and we cannot guarantee absolute security.

12. Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to processing;
request the transfer of information you provided in a portable format;
withdraw consent at any time where processing is based on consent; and
obtain information about safeguards used for an international transfer.

You have the right to object at any time to the use of your personal information for direct marketing. You may also object to processing based on our legitimate interests.

These rights are subject to legal conditions and exemptions. We may need to request information to confirm your identity before acting on a request.

To exercise a right, contact info@n38.co.uk. You will not normally be required to pay a fee.

13. Automated decision-making

NCube8 Ltd does not currently make decisions about individuals solely through automated processing where those decisions produce legal or similarly significant effects.

We will update this policy and provide any additional information required by law if this position changes.

14. Children’s information

Our website and services are principally intended for businesses, universities, professionals and adult learners. The website is not directed at children under 16, and we do not knowingly collect personal information directly from children through the website.

If a service involves participants under 16, appropriate arrangements and privacy information will be established with the commissioning organisation and, where required, a parent or guardian.

15. Third-party websites and embedded content

Our website may contain links to external websites or display content provided by third parties. Those organisations may collect information independently and operate under their own privacy policies.

NCube8 Ltd is not responsible for the privacy practices of external websites. You should review the relevant privacy information before providing personal information to them.

16. Complaints

Please contact us first if you have a concern about how we use your personal information. We will seek to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

You may also have the right to complain to the data-protection authority in the country where you live or work.

17. Changes to this Privacy Policy

We may amend this Privacy Policy to reflect changes in our services, legal obligations or data-processing practices.

The current version will be published on this page, with its effective date shown at the beginning. Where a change materially affects how we use personal information, we will provide additional notice where reasonably practicable.

18. Contact us

Questions, requests and complaints concerning this Privacy Policy or our use of personal information should be sent to:

NCube8 Ltd
20-22 Wenlock Road
London
England
N1 7GU

Email: info@n38.co.uk